Shipping Policy

Thank you for choosing to shop with us! We are committed to ensuring that your order is processed and delivered to you as smoothly and efficiently as possible. Please read our shipping policy carefully to understand our procedures and timelines.
 

Shipping Destinations

We offer shipping both within the United Kingdom and to the rest of the world.

Shipping within the UK
 

• Delivery Timeframe: For all orders shipped within the United Kingdom, please allow 3 to 4 business days for delivery from the date of dispatch.
   

• Processing Time: Please note that the delivery timeframe is in addition to our order processing time, which typically takes 1 to 2 business days. This allows us to prepare your order, conduct quality checks, and package it securely.
   

• Shipping Methods: We primarily use reputable national carriers to ensure reliable delivery within the UK. The specific carrier may vary depending on the size and weight of your order and your location.
   

• Shipping Costs: Shipping costs within the UK are calculated based on the weight and dimensions of your order and will be displayed at checkout. We may also offer free shipping for orders exceeding a certain value; please check our website for current promotions.

International Shipping (Rest of the World)
 

• Delivery Timeframe: For international orders (outside the United Kingdom), delivery times will vary significantly depending on the destination country, local postal services, and customs procedures. Please note that it can take anywhere from 5 business days to several weeks for your order to arrive.
   

• Processing Time: Similar to UK orders, please allow 1 to 2 business days for order processing before international shipment.
   

• Shipping Methods: We partner with various international carriers to offer reliable shipping options worldwide. The specific carrier used for your order will depend on the destination and the most efficient service available.
   

• Shipping Costs: International shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be clearly displayed at checkout. Please be aware that you may be responsible for any import duties, taxes, or customs clearance fees levied by your country's authorities upon arrival of your package. These charges are not included in our shipping fees and are the sole responsibility of the customer. We recommend checking with your local customs office for more information on these potential charges.  

Important Considerations
 

• Public Holidays and Peak Seasons: Please be aware that delivery times may be slightly longer during public holidays and peak shopping seasons due to increased volumes experienced by postal services.
   

• Lost or Damaged Packages: In the unlikely event that your package is lost or arrives damaged, please contact our customer service team as soon as possible with your order number and details of the issue. We will work with the carrier to resolve the situation promptly. Please retain all packaging materials if your order arrives damaged, as these may be required for the claims process.  
   

• Force Majeure: We are not responsible for delays or failures in delivery due to events beyond our reasonable control, such as natural disasters, strikes, or transportation disruptions.
  
  If you have any questions or require further clarification regarding our shipping policy, please do not hesitate to contact our customer service team. We are here to assist you.